Whether it's online, over the phone, or in person, ITD provides or helps to facilitate a wide variety of technical assistance to the campus community. Advanced Learning Center (ALC)In addition to promoting the use of new technologies to faculty, the Advanced Learning Center also provides faculty with technology-related training and support. Technologies supported by the ALC include rich media, conferencing and collaboration software, and the university's course management system. AskTOMAskTOM is an online repository of University of Memphis-related questions and their accompanying answers. Any visitor to the site, regardless of his or her affiliation with the university, may ask a question and receive an answer. Questions that are commonly asked are publicly posted so that visitors can search and view them before posing new questions. AskTOM questions and answers are grouped into many different topic and subtopic areas covering the university's operational areas. Technology-related questions are listed under the Technology topic area. Perusing the questions in this area is a fast and convenient way of finding answers to common technical questions. ITD HelpDeskThe ITD HelpDesk provides front-line technical support to students as well as second-tier support to faculty and staff. The technologies supported by the HelpDesk are extensive and vary widely. Faculty, staff, and students can receive support from the HelpDesk either by visiting a centralized TigerLAN lab, visiting the HelpDesk office, calling the HelpDesk support number, or chatting online with a HelpDesk representative. Local Support Providers (LSPs)Among other duties, Local Support Providers provide front-line technical support to the faculty and staff working in the university's colleges and divisions. LSPs work closely with the ITD HelpDesk, receiving support calls from it and escalating calls to the HelpDesk that are outside their scope of service. Faculty and staff should report technical problems to their Local Support Providers.
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